Lanarkshire Housing Association logo About Us Our Houses Customer Services Developments Corporate
HOME CONTACT US NEWS
ABOUT US OUR HOUSES CUSTOMER SERVICES DEVELOPMENTS CORPORATE
 
Housing Management
 
Maintenance and Repairs
 
Applying for Alterations or Adaptations to Your Property
 
Paying Your Rent
 
Factoring
 
Shared Ownership
 
Complaints
 
Customer Charter, Comments & Suggestions
 
Tenant Participation / Consultation
 
   

 

CUSTOMER SERVICES
Complaints
LHA aims to provide you with the highest standard of service. However, if you have a complaint or if you are disappointed with our services, we sincerely hope you will consider us approachable and give us an opportunity to try to put things right and also review how we do things to see if we can improve our services. If you are not satisfied with the way we have tried to resolve your complaint, you can take this further through our complaints procedure. Please click on the links below to access our Complaints Procedure and Complaints Form.

 

 

  Complaints Handling Procedure Leaflet and Form
For a copy of the Association’s Customer Complaints Procedure, please click on the download icon.
  Download 515k PDF

 

  Quarterly Complaints Monitoring Report
To view the Association's latest Complaints Monitoring Report, please click on the download icon.
  Download 110k PDF
 
Lanarkshire HA
          191 Brandon Street, Motherwell, Lanarkshire ML1 1RS  Tel: 01698 269119   Click here to email us
          Registered Scottish Charity No. SC042523
          Property Factor Reg. No. PF000275
Disability Confident EmployerHappy to Translate logoInvestors in People logo Scottish Charity Regulator
Designed  by Lewis