Lanarkshire Housing Association logo About Us Our Houses Customer Services Developments Corporate
HOME CONTACT US NEWS
ABOUT US OUR HOUSES CUSTOMER SERVICES DEVELOPMENTS CORPORATE
 
Housing Management
 
Maintenance and Repairs
 
Applying for Alterations or Adaptations to Your Property
 
Paying Your Rent
 
Factoring
 
Shared Ownership
 
Complaints
 
Customer Charter, Comments & Suggestions
 
Tenant Participation / Consultation
 
   

 

CUSTOMER SERVICES
Housing Management
Estate Management

A comprehensive range of Estate Management Policies and Practices assist in enabling tenants to enjoy their homes and help to provide a safe and secure environment.

Our Policy and Procedures promote co-ordinated services enabling residents to enjoy their houses in a sustainable environment.

We aim to provide quality services to ensure effective and efficient management of all estates. Services are linked to a variety of estate based issues, covering alterations to property, neighbour disputes, dog fouling, ground maintenance and general caretaking provisions including close cleaning and graffiti removal. Our Estate Caretaker visits on a rotational basis to ensure the condition of estates is maintained to a high standard.

Image of children

Our Estate Management service is designed to promote sustainable communities with a safe and secure environment..

 

Advice and Information

We offer advice and information in relation to all Housing Management activities. Where problems are experienced, for example if neighbour disputes or anti-social behaviour is reported, we are committed to tackling these in partnership with other agencies e.g. North Lanarkshire Council, Anti-Social Task Force. The Anti-Social Task Force operate a 24-hour service and can be contacted on 01698 638580 for confidential advice and assistance. The Association also offer advice and guidance by promoting a mediation service.

Supporting People

We are committed to promoting opportunities to provide independent living to a variety of people who may require support. We provide accommodation with linked support packages from other agencies to enable people to sustain tenancies within their community. General advice and guidance is available from our Housing Management staff and partners in Social Work to provide suitable support designed to meet needs.

Disabled adaptations are available for tenants to meet changing lifetime needs.

Lanarkshire HA
          191 Brandon Street, Motherwell, Lanarkshire ML1 1RS  Tel: 01698 269119   Click here to email us
          Registered Scottish Charity No. SC042523
          Property Factor Reg. No. PF000275
Disability Confident EmployerHappy to Translate logoInvestors in People logo Scottish Charity Regulator
Designed  by Lewis