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DEVELOPMENTS
Our Performance

Each year we spend large sums of money on our development, regeneration and planned maintenance programmes.  Ensuring that best value is obtained in this activity is a priority, and requires measures and indicators of performance, both in terms of quality and quantity.

Amongst the Key Performance Indicators (KPIs) used are:

  • Customer Satisfaction Product
  • Customer Satisfaction Service
  • Defects
  • Predictability Cost
  • Predictability Time
  • Safety

Our current aggregate performance against the benchmarks published by Constructing Excellence (the UK Government sponsored Construction Best Practice Programme) is shown below.

 

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  Development Projects Performance

Development Projects Performance Graph
 
Planned Maintenance Projects Performance

Planned Maintenance Projects Performance Graph

Lanarkshire HA
          191 Brandon Street, Motherwell, Lanarkshire ML1 1RS  Tel: 01698 269119   Click here to email us
          Registered Scottish Charity No. SC042523
          Property Factor Reg. No. PF000275
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