How To Complain

We aim to provide a high quality customer service which meets or exceeds our customer expectations.  To help us achieve this, we welcome all complaints and feedback and use these to help make improvements.

If something goes wrong or you are dissatisfied with any part of our service, then please contact us and give us the opportunity to review how we do things.  

Here is our Complaints Handling Procedure Leaflet and Complaint Form, as well as the latest Quarterly Complaints Monitoring Leaflet.  

Alternatively, we also want to hear from you if you are satisfied with our service or even feel we have gone that extra mile to help.

A copy of The Scottish Housing Regulator Complaints & Serious Concerns information leaflet can be found here.