Emergency - 2 Hours
Emergency Repairs must be reported immediately by telephone to 01698 269119 (2 hours target).
These are repairs which could affect the safety of residents or cause serious structural damage to the property. These include:
- Burst Pipes
- No Power
- No Access to Toilet Facilities
Urgent - 5 Working Days
Urgent repairs have a 5 working day target and include repairs such as:
- Minor Leaks
- Part Power Failure
- Door Entry Failure
Routine - 8 Working Days
Other less urgent repairs are Routine, with an 8 working day target and cover the likes of:
- Joinery Works
- Gutter Repairs
- Plastering